B-BBEE Content Advisor and Awareness Services x2
Listing reference: nef_000100
Listing status: Under Review
Apply by: 9 December 2024
Position summary
Industry: Government
Job category: Government and NGO
Location: Pretoria
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: No
Introduction
The responsibilities of this role is providing client advisory and resolution services.
Job description
1. Provide “in-time” client advisory services.
- Implement operating procedures and systems.
- Provide technical advice on interpretation of B-BBEE legislation, B-BBEE deals, Contracts, Codes etc.
- Maintain and update record details of assistance provided to walk –in clients.
- Respond to client’s requests for meetings and facilitate referrals, where required.
- Update the client enquiry and complaints logging and tracking system.
- Provide client support and enquiry resolution services.
- Provide professional client care and support on an ongoing basis.
- Conduct client satisfaction surveys.
- Implement recommendations arising from client satisfaction surveys to improve services.
2. Analyse facts regarding client queries and provide advice in terms of the provisions of the Act.
- Update the database of resolved and unresolved cases.
- Provide rapid response to clients and clear unresolved cases on a weekly basis.
- Analyse the nature of client queries and develop mechanisms to eliminate such enquiries from recurring(advisory opinions, practice notes etc).
- Provide client advice in accordance with the provisions of the Act.
3. Database Management
- Maintain records of all e-mail, telephonic, faxed, posted and electronic queries (e.g. via website) inchronological order.
- Allocate a reference number to all queries for follow-up by clients and in-house monitoring.
- Prepare and submit monthly reports on the number and nature of queries received, resolved andresponses provided to clients.
Minimum requirements
Qualification Requirements
- Degree/ National Diploma in Public Administration or Business Administration / Economic Science / Law.
Experience / Skills Required
- Minimum: 3 years’ relevant experience in client advisory service.
- Knowledge of the B-BBEE Act.
Personal Attributes/Behaviours/Attitudes
- Analytical
- Excellent verbal & written communication
- Negotiation
- Time management
- Conflict management
- Presentation and report writing