Receptionist
Listing reference: nef_000036
Listing status: Closed
Apply by: 26 March 2024
Position summary
Industry: Financial Services
Job category: Banking, Finance, Insurance. Stockbroking
Location: Sandton
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
The National Empowerment Fund is looking for a Receptionist to join the Facilities team. The purpose of this role is to direct and usher all Clients visiting the company, facilitate that the host is timeously informed about the arrival of their visitor. Also, to offer clerical support such as photocopying, distribution of mail and maintaining records pertaining to the reception area.
Job description
Attending to visitors
- Attend to all visitors and clients in a friendly welcoming manner, upon arrival.
- Meet the client’s expectations by expeditiously and respectfully answering their call.
- Requesting them to be patient whilst redirecting telephone calls.
- Addressing visitor questions and needs, and providing an overall welcoming environment.
- Treat all clients with courtesy and be able to calmly deal with conflict management.
- Ensure that staff members are timeously informed when their guests have arrived.
Answering and screening calls
- Answer all calls promptly and professionally.
- Direct / transfer callers to appropriate staff members and departments.
- Ensure that messages are accurately taken and directed to the relevant person.
- The individual must be able to discern information appropriately.
- The candidate must be able to assess client’s needs and refer them to the relevant department.
Booking of meeting room
- Ensure that the meeting rooms are properly organised and cleaned accordingly before every meeting commences.
- Facilitate that the refreshment station ensuring that it is properly set up according to the required standards.
- Book and record the meeting the rooms and print the meeting schedules daily, hand it to the kitchen assistants for catering requirements.
Administration and co-ordination for the department
- Keep the telephone list updated and circulate to the organisation on an ongoing bases,
- Date stamp all documents and parcels received, and record in the register.
- Sorting and distributing mail.
- Maintenance of the reception area ensuring that there is no accumulation of parcels.
Minimum requirements
Qualifications
- Degree in Business Studies or relevant degree
- Reception Certificate
- Call centre certificate
- Secretarial Certificate/Diploma would be an advantage
Experience / Skills Required
- 2 - 3 years switchboard operator.
- 3 – 5 years exposure as a receptionist.
- 2 years in a call centre or customer services environment.
- MS Office i.e. Word, PowerPoint, MS Projects, Excel
Personal Attributes / Behaviours / Attitudes
Cognitive Competencies
- Innovation / Creativity
- Problem Solving (Includes reasoning)
- The candidate must acquaint themselves with the NEF Products and Services
Intrapersonal Competencies
- Assertiveness (Includes willingness to challenge and confront)
- Stress Management
- Planning, Prioritising & Time Management
Interpersonal Competencies
- Communication
- Customer Service Orientation/Client Focus (Internal and External)
- Patience
- Integrity
- Ability to work under pressure